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Our Guarantee


This is our firm’s guarantee of Client satisfaction with our legal services. We make every effort to take care of our client’s concerns better than anyone in our industry. You will always be treated courteously, professionally and promptly. If you’ve hired lawyers in the past, you will see and feel the difference immediately.

We make this promise because of our confidence in our lawyers’ skills, experience, judgment and their commitment to delivering high quality, client focused service.

Client Service Is The Key

Our guarantee is structured to foster an open, candid relationship with clients. We pledge to provide services that effectively address each client’s specific objectives. In return, we ask our clients to tell us promptly if they are dissatisfied in any way with those services, giving us the opportunity to correct any problem and improve the service relationship.

As a law firm, we cannot guarantee that we will win a lawsuit or close a deal, we can and do promise to put our clients first, working with them to identify, address, and effectively pursue their objectives. To ensure that we provide this level of dedication, we framed our guarantee in these terms:

We guarantee that as a client of our firm you will receive cost-effective legal services delivered in a timely manner. We promise to involve you in strategic decisions and to communicate with you regularly. We cannot guarantee outcomes, but we do guarantee your satisfaction with our service. If at any time our firm does not perform to your satisfaction, we ask that you inform us promptly. We will then resolve the issue to your satisfaction, even if it means reducing our legal fees.

To get your questions answered and your rights explained, call us for an appointment or contact us.
To find out more or to test our “Client Service Guarantee” come in, call us, read our Client Quotes.  We stand behind our Client Guarantee.

Client Quotes

  • Leslie Foote – "Up to date knowledge, always responsive, friendly."
  • Beverly Toy – "Jill is very knowledgeable and practical – Glad we found her."
  • Dirmali Botejue – "Easy access to advice and excellent knowledge on the subject."
  • Don Sheridan – "Honesty, dedication and knowledge. You are truly amazing."
  • Judy Michael – " Your unbelievable knowledge and caring for your clients."
  • Joan McCauley – "Personal attention."
  • David Young – "Appreciate your follow-up."
  • Dietrich Buss – "The expertise on living trusts."
  • Ken Batinovich – "Clear, knowledgeable, pleasing presentation."
  • Robert & Kay Johnson – "Individual personal services from Jillyn and the staff."
  • Verna H. Dougherty – "Very thorough. Great advice and information."
  • Paula Zintl – "Good information about our specific issues with disabled children."
  • Doreen Kaller – "Straight forward information and professional treatment."
  • Josie Togle – "The expertise, knowledgeable, and personable."
  • Annette Batinovich – "You! You are the BEST. You posses a practical expertise."
  • Edward & Susan Conway – "You know the answers to help us."
  • Don Knapp – "Always up to date in these fast paced and volatile times."
  • Carol Netta – "Jillyn's knowledge. Always does a terrific job of explaining everything."
  • Winona Walton – "Thorough and straight forward approach."
  • Ken Carr – "Your sincere honesty makes me feel good! 5 stars!"
  • Joan Karr – "The feelings of being comfortable with having your firm prepare our trust."
  • Gerald McClellan – "Personal interest."
  • Nancy Christian – "Friendly, competent, complete, trustworthy."
  • Andrew F. Washington – "The personalized living trust."
  • Cynthia Carson – "Personal aspect… Listening skills and her responding to my needs."
  • Maureen Turk – "Knowledge & accessibility."
  • Ron Spink – Value your perspective on how personal goals can be met."
  • Bill LaFave – "Professional and knowledgeable."
  • Lynne Spink – "Up to date information and easily understood explanation."
  • Lee Hobbs – "Trust in ability and competence."

Hess-Verdon & Associates
A Professional Law Corp.
620 NEWPORT CENTER DRIVE, SUITE 1030
NEWPORT BEACH, CA 92660
(949) 706-7300 FAX (949) 706-7373